Welcome to Social Coffee & Tea Company. Please read this agreement carefully as it governs your use of the socialcoffeecompany.com website and all content, services, and products available at or through the website. It exempts Social Coffee & Tea Company and other persons from liability or limits their liability, and contains other important provisions that you should read.
As the terms of this Agreement may be modified at Social Coffee & Tea Company’s sole discretion, we advise that from time to time you check this webpage to review the changes. Your continued use of this webpage shall constitute your consent to any changes.
Payment
All prices are in Canadian dollars. We accept Visa, MasterCard and PayPal for orders placed online.
Shipping Policy
Social endeavours to send out the finest and freshest coffee possible. We ship all product within 1-3 days of roast date. To ensure you serve only fresh coffee, we suggest purchasing 2-3 weeks’ volume per order.
We ship daily, Monday-Friday, except holidays. Orders received by 12:00 a.m. midnight EST Sunday-Thursday are shipped the following day. Orders placed on Fridays, Saturdays are shipped the following Monday. Once your order is shipped, you will receive an email with a tracking number.
We ship via Canada Post Expedited and UPS. Social does not guarantee the arrival time of the package. Once we hand over the package to shippers, it is their responsibility. We can, however, assist you to track your package and help ensure that you receive it. Below are estimated timelines provided by Canada Post.
Returns
We do our utmost to bring you the highest quality products, but if for any reason you are unhappy with your purchase, you have 30 days to request a full refund. To return unsatisfactory goods, contact us via sales@socialcoffeecompany.com or at 1-866-515-5033 with your name, order number, products ordered, what you wish to return and the reason for the return. We will reply via email with a Return Authorization number and instructions on how to send the items back to us.
Sales Tax (Canada)
There is no sales tax charged on coffee and tea purchases shipped within Canada.
For coffee makers and other non-coffee merchandise, the following taxes apply in the respective provinces:
Alberta 5% GST
British Columbia 12% HST
Manitoba 5% GST
New Brunswich 13% HST
Newfoundland & Labrador 13% GST
Northwest Territories 5%
Nova Scotia 15% HST
Nunavut 5%
Ontario 13% HST
Prince Edward Island 5% GST
Quebec 5% GST
Saskatchewan 5% GST 5% PST
Yukon Territory 5% GST
International Customers
We do not charge sale tax for any items shipped to addresses outside of Canada, however, your country may apply customs/import duty. You are responsible for any duties, tariffs, taxes or customs brokerage fees. These amounts must be paid at the time of delivery. We are not responsible for these charges and cannot provide estimates as to what they may be. You may wish to contact your local customs office for further information. If for any reason the package is seized by customs officials, we will not issue you a refund unless all products are returned to us in their original condition. If the package is returned to us by customs officials or delivery is otherwise unsuccessful, shipping charges are not refundable. Additional shipping charges will apply if we need to reship a package that is returned to us due to delivery problems.
Personal Information Privacy
Social Coffee & Tea Company collects, uses and discloses personal information in accordance with its Privacy Policy. By accepting this Agreement, and each time you use the Website, you consent to the collection, use and disclosure of your personal information by Social Coffee & Tea Company in accordance with the Privacy Policy as it then reads.
Customer Account
You are responsible for maintaining the security of your customer account on this webpage. You agree that you are liable for purchases made through your socialcoffeecompany.com Account and assume responsibility for taking reasonable action to safeguard your account information to prevent unauthorized purchases. You further agree to notify Social Coffee & Tea Company promptly should you become aware of any actual or potential compromise of your Account information so that Social Coffee & Tea Company may take appropriate actions to safeguard Social Coffee & Tea Company’s legal interests. Should any charges or damages occur due to your not taking reasonable care of your customer account or password, you agree that you will be held solely responsible.
Orders and Payments
When you submit an order on this webpage, your order shall be considered as an offer to Social Coffee & Tea Company. Social Coffee & Tea Company reserves the right to refuse your order at any time and for any reason, including but not limited to: (i) the availability of the products in your area (Social Coffee & Tea Company specifically reserves the right to revise or cease to make available any of its products at any time); and (ii) if the products are incorrectly described or priced on the webpage. In the event that your order is cancelled or refused, you shall receive an email confirmation. Additionally, if your order is refused or cancelled following payment, Social Coffee & Tea Company will reimburse you for the full amount paid.
The third party credit card service provider must approve all purchases made through the use of a credit card.
Links
This webpage may contain links to other webpages that are operated by third parties, and are not under the control of Social Coffee & Tea Company. Social Coffee & Tea Inc. is not responsible for, and expressly excludes all liability with relation to these linked webpages which you access at your own risk, and Social Coffee & Tea Inc. makes no representations, warranties or conditions concerning the linked webpages or their contents.
Trademarks
This web site contains third-party trademarks and service marks. All marks are the property of their respective companies. All rights in the intellectual property contained in this web site including copyright, trademarks, trade secrets and patent rights are protected under the applicable copyright and trademark laws of Canada and elsewhere. Access to this web site does not constitute a right to copy or use any of the intellectual property of Social Coffee & Tea Company or its suppliers. You hereby agree not to print, copy, reproduce, publish, transmit, distribute or make any other similar use of the contents of this website, including, but not limited to, the text, graphics, audio and visual content, and code. Notwithstanding the above, you may access this website and make a single copy of the material for your personal, non-commercial use. Nothing in this Agreement shall be construed as granting you a license for anything other than your personal use.
Changes
Social Coffee & Tea Company reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Social Coffee & Tea Company may also, in the future, offer new services and/or features through the Website. Such new features and/or services shall be subject to the terms and conditions of this Agreement.
Termination
Social Coffee & Tea Company may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your socalcoffeecompay.com account (if you have one), you may simply discontinue using the Website. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Disclaimer
The Website is provided “as is”. The information contained in this website is for general informational purposes only. Social Coffee & Tea Company hereby disclaim all warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products or service, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. Should you choose to download or rely on such information from this website, you strictly do so at your own risk.
Limitation of Liability
In no event will Social Coffee & Tea Company, its officers, representatives and employees be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss of damage arising from, connected with, or relating to the website or this agreement. Social Coffee & Tea Company, its officers, representatives and employees shall not be liable for lost profits, business interruption, any computer related damages or loss of data. Social Coffee & Tea Company excludes all liability with respect to the transmission of viruses or bugs. This entire limitation shall apply even if Social Coffee & Tea Company, its officers, representative or employees were informed of the possibility of such loss or damage being incurred. Social Coffee & Tea Company’s maximum liability shall not exceed the amount paid by the purchaser for the product. Social Coffee & Tea Company shall have no liability for any failure or delay due to matters beyond their reasonable control. This limitation is an essential element of the agreement between Social Coffee & Tea Company and you.
Indemnification
You agree to indemnify, defend and hold harmless Social Coffee & Tea Company, its officers, directors, employees or agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to the breach of any provisions of this Agreement.